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Gerry’s Writing

What’s the point of Customer Service?

As part of my contract with a client, I have delivered numerous Customer Service training and seminars. I wish ASUS had sent their people to that training.

In a recent series of exchanges with a major computer company (where I was the customer, not a consultant), I was amazed to find how few of their “Customer Service” […]

By |May 22nd, 2015|Gerry's Writing|0 Comments

What is a Coach?

Before I bring on a new coaching client, I always have a short session (maybe 20-30 minutes) to help me understand their goals from the coaching process, and to help them understand how my coaching process works. One of my recent new clients asked me a question I’ve heard many times before: “What is a […]

By |April 10th, 2015|Gerry's Writing, Uncategorized|Comments Off on What is a Coach?

Overcoming Your Biggest Fear

Most of you have probably seen the reports of an oft-cited survey, showing that for the majority of people in America, talking in front of a group is more frightening than the prospect of death. Yes, that’s right, our number one fear is public speaking.

Note that the fear is not specifically that we’ll fail in front of a group, or that we’ll make a fool of ourselves, but simply that we’ll have to step in front of a group and talk. And we’re more afraid of that than death!

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By |December 21st, 2014|Gerry's Writing|0 Comments

On Gratitude

A short message today…

I lost a dear friend this past weekend. Don Michelson was 81 years old, and passed away in his sleep. 6 years ago, his son, Mark (my closest friend), passed away in front of me at the age of 41.

Of course, I grieve for the loss of each of these […]

By |February 29th, 2012|Gerry's Writing|0 Comments

Essential Skills: The Basics of Sales

Salespeople, entrepreneurs, business owners, customer service reps, bankers, telemarketers. All of these people (and many more) have to be able to sell to be successful. But so few of them really know the basics of sales.Let’s start with a couple of basic ideas: 1) Nobody likes to be sold to, but everybody likes to buy; 2) The real purpose of sales is to fulfill a need, whether real or perceived; 3) It’s not (entirely) about money.If you understand (and act upon) these two simple principles, you will do better in sales than most of the “professional” sales people I’ve dealt with. {readmorelink}Read the whole article{/readmorelink} […]

By |February 29th, 2012|Gerry's Writing|0 Comments

Essential Skills: The Basics of Public Speaking

Studies still show that the number one fear of Americans is speaking in front of a group.1 Yet, this is something nearly every one of us will need to do at some point in our personal or professional life. Let’s take a quick look at the times we might speak in front of a group:

A manager telling his staff about a new policy or some changes in the organization. (If you can’t do this skillfully, you’re not likely to reach this level in an organization.) A business owner addressing a gathering of potential clients and {readmorelink}Read the whole article{/readmorelink} […]

By |February 8th, 2012|Gerry's Writing|0 Comments

You Don’t “Have To”

I’ve observed a trend among those I mentor, consult with, and train. I can’t say for certain if this is a growing trend, but I’ve observed it my entire professional life, and it has always been an obstacle to success.

The problem? “Have to.”

You see, most people ask what they “have to” do. They […]

By |August 29th, 2011|Gerry's Writing|0 Comments

The Surest Way to Improve Business

“Everything rises and falls on leadership.” – John C. MaxwellWhether you are an executive of a major corporation, a self-employed professional, a middle manager, an entry-level employee, or the owner of a small business, there is one sure way to improve your business: improve yourself. {readmorelink}Read the whole article{/readmorelink}

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By |July 13th, 2010|Gerry's Writing|0 Comments

The Fallacy of “Fake it ’til you make it”

We’ve all heard the phrase “fake it ’til you make it!” And the phrase rubs most of us the wrong way. While there’s a core of good advice in there, it’s all wrapped up in some pretty lousy concepts. Let’s take a look at the two concepts in this advice that are the most harmful: fakery and deception. {readmorelink}Read the whole article{/readmorelink}

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By |May 11th, 2010|Gerry's Writing|0 Comments

Getting Your Life in Balance

“Balance is not about spending equal amounts of time and effort in all areas of your life. It is about spending the right amounts of time and effort in each area. And that is a moving target.” -Gerry Seymour{readmorelink}Read the whole article{/readmorelink} […]

By |December 24th, 2009|Gerry's Writing|0 Comments
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